Moises Valencia is a single father. His overalls and bright yellow safety vest are splattered with what looks like paint. Between working two jobs, he often struggles with making it to parent teacher conferences and events at his son’s school in Jefferson County, Kentucky. He can’t afford to miss a shift, but he really wants to be more involved in his son’s education.

“Some of the teachers used to ask why I didn’t care about my children in the past. I was never able to make meetings and it hurt me to think I was a bad parent,” he said. “But I care a lot, which is why I work so much.”

When Valencia learned about ClassDojo, a classroom performance monitoring app, he thought it could be a great way to keep up with his son without missing work.

“At first it really seemed like a good idea,” he said. “But almost immediately I was getting notifications that called my son defiant and out of control. It didn’t seem like my Javi.”